ukok's Privacy Policy
A full explanation of how your personal information is collected, why it is used, and how it is kept secure.
Introduction and Scope
This Privacy Policy applies to all services on the ukok platform. When you use the ukok website, register an account, or use any of our services, you are considered to have accepted the terms described in this policy.
ukok treats the protection of its users' information as its top priority. If you have any questions while reading this document, please contact us directly. To learn more about the general rules for using the platform, visit the Terms and Conditions page.
What Information We Collect
ukok collects the following types of information as needed to provide its services:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification — accounts are not provided to those under 21 years of age)
- Email address and mobile number
- National ID card or passport details (when identity verification is required)
- User-chosen username and password (stored in encrypted form)
2.2 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
- Payment method name and partial account number details
2.3 Usage Information
- Time spent on the website, pages visited, and click patterns
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Gaming history, betting patterns, and preferred game categories
2.4 Cookies and Tracking Technologies
ukok uses cookies and similar technologies on its website. These help improve site functionality, remember your preferences, and assess service quality. Cookies can be controlled through browser settings, but disabling them may limit some features of the site.
Purpose of Using Information
Collected information is used only for the purposes listed below:
- Creating, managing, and securing accounts
- Processing all financial transactions including deposits and withdrawals
- Preventing fraud and unauthorised access
- Verifying age to prevent those under 21 from using the platform
- Providing customer support — answering your queries via live chat and email
- Correctly delivering bonuses, cashback, and VIP benefits
- Improving the platform's technical standards and fixing bugs
- Meeting legal obligations and assisting in dispute resolution
ukok never sells your information to third parties. However, certain necessary information may be shared with specific service providers (such as payment processors), as detailed in the next section.
Information Sharing and Third Parties
ukok does not share your personal information with third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Payment Service Providers
Necessary financial information is shared with the relevant institutions to complete transactions via mobile wallets such as bKash, Nagad, Rocket, and Upay, and via bank transfer. This information is used solely for transaction verification.
4.2 Technology Service Providers
We work with trusted technology partners for server hosting, cybersecurity, and analytics services. These partners are bound by contract under ukok's privacy policy and may not use this information independently.
4.3 Legal Requirements
Information may be shared with relevant authorities in the event of a court order, government investigation, or other legal obligation. In such cases, ukok makes every effort to notify users as far as possible.
Data Security Measures
ukok has put in place several technical and organisational measures to ensure the security of your information:
- SSL Encryption: All communications on the website are encrypted using SSL/TLS protocols, ensuring that data transmission is fully secure.
- Password Hashing: Your password is never stored in plain form — industry-standard hashing algorithms are used.
- Access Controls: Only authorised staff can access sensitive user information, and every access is logged.
- Two-Factor Verification (OTP): OTP verification is required for transactions and important account changes.
- Regular Security Audits: Systems are reviewed regularly by cybersecurity professionals.
- Data Minimisation: Only the information necessary to provide the service is collected.
However, no transmission of information over the internet is entirely risk-free. ukok takes every possible security measure, but no one can guarantee that all risk is eliminated.
Data Retention Period
ukok retains your information only for as long as necessary to provide services and meet legal obligations:
- Active account information: retained for as long as the account remains active.
- Financial transaction records: retained from the transaction date for the legally required period.
- Closed account information: retained for a specified period after account closure as required by law.
- Cookies and session data: expire automatically according to the type of cookie.
Once the retention period ends, information is securely deleted or anonymised.
User Rights
As a ukok user, you have the following rights regarding your own information:
7.1 Right to Access Information
You may request to know what information we hold about you in your account. This request can be made through our support channels.
7.2 Right to Correct Information
If any information in your profile is incorrect, you can request a correction. In some cases, additional documents may be required for identity verification.
7.3 Right to Close Your Account
You may request to close your ukok account at any time. A self-exclusion option is also available as part of responsible gaming — visit the Responsible Gaming page for details.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out via account settings or by contacting the support team.
Underage Users and Age Verification
ukok strictly prohibits account registration for anyone under 21 years of age. Date of birth is verified at registration, and additional identity documents may be requested in cases of doubt.
If at any time it is found that an account holder is under 21, that account will be suspended immediately and the associated information will be deleted.
International Data Transfers and Server Locations
ukok uses multiple servers to operate its services, which may be located in different countries. The data protection laws in the country or region where your information is stored may differ from those in Bangladesh.
Regardless of where data is stored, ukok ensures that the protection standards described in this Privacy Policy apply everywhere. Our third-party service providers are also contractually bound to follow the same standards.
Policy Changes and Updates
ukok reserves the right to update this Privacy Policy as needed. If any significant changes are made:
- A notice will be published on the website
- Registered email addresses will be notified of the update
- The "Last Updated" date at the top of the page will change
Continued use of the platform after any changes will be taken as your acceptance of the new policy. You are advised to visit this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the ukok support team:
- Live Chat: Contact us 24/7 via the live chat option on the website (in both Bengali and English)
- Email: [email protected]
For data protection requests or complaints, we aim to respond as quickly as possible. For general questions, visiting the FAQ page may get you an immediate answer.