ukok Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") apply to the use of the ukok platform and all its services. By registering an account on ukok or by beginning to use any service, the user is considered to have accepted all provisions of these Terms.

These Terms apply to users in Bangladesh and are written in Bangla. In the event of any dispute over the interpretation of a provision, the Bangla version shall be considered final.

ukok reserves the right to amend these Terms at any time. Amended Terms will take effect from the time they are published on the platform. It is the user's responsibility to review this document regularly.

1.1 Definitions

• "Platform" means ukok's website, mobile application, and all digital services.
• "User" means any person who holds a registered account on ukok.
• "Balance" means the real money and bonus funds held in a user's account.
• "Bonus" means any promotional funds or benefits granted by ukok.
• "Wagering" means the total amount that must be wagered before bonus funds become eligible for withdrawal.

2 Membership and Eligibility

All conditions listed below must be met to become a member of ukok. Failure to meet any one of these conditions will prevent the registration process from being completed, and an existing account may be suspended.

2.1 Age Requirement

All casino and betting activities on ukok are for persons aged 21 years or older only. At the time of registration, the user must confirm that they are at least 21 years of age. ukok may request the necessary documents to verify age at any time.

2.2 One Account Policy

Each individual may create only one account. If the same person creates multiple accounts, all accounts will be closed and the associated balances may be forfeited. Only one account is permitted per household or per IP address.

2.3 Registration Information

All information provided at the time of registration — name, date of birth, mobile number, email — must be accurate and truthful. If an account is created using false information, ukok reserves the right to close the account without verification.

2.4 Identity Verification (KYC)

ukok may verify a user's identity before processing withdrawals and for security purposes. Images of a national ID card, passport, or other government-issued document may be requested for verification. If documents are not provided within a specified time, the withdrawal will remain on hold.

3 Account Management

The user is fully responsible for the security of their account. Keeping login details confidential and using a secure password is the user's own responsibility.

3.1 Password Security

• The password must not be shared with anyone else.
• If any suspicious activity is noticed, contact ukok support immediately.
• The user always retains the ability to change their password.
• ukok will never ask for a password by phone or email.

3.2 Account Activity

The user is responsible for all activity that takes place on their account. ukok will not be held liable for any loss resulting from third-party use of an account, unless it is proven that the loss was directly caused by a technical fault on the platform.

3.3 Inactive Accounts

If there is no activity for 12 consecutive months, the account may be marked as inactive. A maintenance fee may apply to inactive accounts. The user can reactivate the account at any time by logging in.

4 Deposits and Withdrawals

ukok handles deposits and withdrawals through the most widely used mobile banking and banking channels in Bangladesh.

4.1 Deposit Methods

Accepted deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳500. Deposits from third-party accounts are not accepted; the name of the depositor and the account holder must be the same.

4.2 Withdrawal Methods and Limits

Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. A successful withdrawal request is generally processed within 15 minutes to 2 hours.

4.3 Withdrawal Verification

ukok reserves the right to verify every withdrawal request. Withdrawals may be temporarily held in cases of unusual patterns, incomplete KYC verification, or security concerns. The payment method used to receive a withdrawal must be registered in the user's name.

5 Bonuses and Promotions

ukok offers various bonuses and promotional offers for new and existing members. Each bonus is subject to specific conditions.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 adds a ৳2,000 bonus, making the total balance ৳3,000. To withdraw this bonus, the bonus amount must be wagered 20 times — meaning a total of ৳40,000 in wagering is required for a ৳2,000 bonus.

5.2 Bonus Terms

• Bonuses may only be used in games; they cannot be withdrawn directly.
• Bonus funds will be counted separately until wagering is complete.
• After receiving a bonus, wagering must be completed within a specified time limit.
• The benefit of a single bonus offer cannot be claimed more than once.
• The contribution of certain games may differ when wagering with bonus funds.

5.3 VIP Cashback Program

ukok has four VIP tiers — Bronze, Silver, Gold, and Platinum. Cashback is paid on weekly net losses at each tier. Bronze members can receive up to 0.3%, Silver 0.6%, Gold 0.9%, and Platinum 1.2% weekly cashback. Example: a Gold member with ৳20,000 in net losses in one week can receive up to ৳180 cashback (৳20,000 × 0.9%). Higher tiers are reached by playing more.

6 Gaming Rules

ukok offers various types of games including slots, live casino, baccarat, fishing games, and sports betting. Specific rules apply to each game category.

6.1 Game Results

The results of all games are determined by a random number generator (RNG) or through a live dealer. ukok does not artificially influence the outcome of any game. The RTP (Return to Player) rate varies for each game and represents a long-term average — there is no guarantee of any specific result in a single session.

6.2 Technical Issues

If a connection is lost or a technical problem occurs during a game, the game will generally resume from where it left off. However, in some cases the round may be considered void. In that case, the wagered amount will be returned to the balance.

6.3 Fair Play Assurance

ukok uses software only from tested and certified game providers, such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. This software, verified by third-party auditors, ensures fair outcomes.

7 Prohibited Activities

Any of the activities listed below are strictly prohibited on the ukok platform. Violating this provision may result in permanent account closure and forfeiture of the balance.

1. Operating an account on behalf of another person or using their funds.
2. Creating artificial betting patterns for the purpose of bonus abuse.
3. Attempting to gain a technical advantage over game outcomes or making unauthorised modifications to the software.
4. Using the platform for money laundering or illegal financial activities.
5. Claiming a bonus multiple times through multiple accounts.
6. Attempting to gain unauthorised access to one's own or another person's account.
7. Using software that could disrupt the platform's systems.

8 Data Protection

ukok prioritises the security of users' personal information. SSL encryption is used on the platform and user data is stored on secure servers. Details on how personal information is collected, used, and protected can be found in the Privacy Policy.

8.1 Use of Data

Collected information will be used only for account management, security verification, service improvement, and compliance with applicable legal obligations. Personal information will not be sold to third parties.

9 Responsible Gaming

ukok believes that gaming is a form of entertainment and should never be a cause of financial difficulty. Tools such as deposit limits, betting limits, and self-exclusion are available on the platform.

If signs of problem gambling appear or you find it difficult to stay in control, contact the ukok support team right away. Detailed guidance and helpful resources on this topic are available in the Responsible Gaming section.

9.1 Self-Exclusion

Any user may apply for Self-Exclusion at any time. Once a self-exclusion request is accepted, access to the account will be blocked for a specified period. No bonuses or promotional communications will be sent while self-exclusion is active.

10 Limitation of Liability

ukok will not be liable for losses caused by technical interruptions, internet connection issues, or third-party service disruptions. However, if a loss results from a technical fault on the platform itself, it will be resolved after verification.

10.1 Scope of Limitations

• ukok is not liable for financial losses resulting from game outcomes.
• ukok will not accept liability for losses caused by the user's own negligence.
• ukok is not liable for losses arising from external causes (power outages, internet disconnection).
• ukok will not accept any liability beyond what is covered under applicable law.

11 Account Closure

ukok reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to verify identity or providing false information.
• Suspicion of money laundering or fraud.
• Failure to meet the age-related conditions.
• Action required under applicable laws or regulations.

Any legitimate balance owed will generally be returned before an account is closed; however, in the case of closure due to a breach of these Terms, bonuses or funds from suspicious transactions may be forfeited.

11.1 Closure at User's Request

A user may also request account closure at any time via live chat or email. If the wagering requirement on a pending bonus has not been completed at the time of the request, that bonus will be cancelled, and the real money balance will remain refundable.

12 Changes to Terms

ukok reserves the right to change, add to, or cancel these terms and conditions at any time. Users will be notified in advance of any significant changes by email or through a notice on the platform.

Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms. If a user does not agree to the new terms, they may request that their account be closed.

12.1 Dispute Resolution

If a dispute arises, please first review the FAQ section and contact the support team via ukok's 24/7 live chat or email. The support team provides service in both Bengali and English. ukok will make every effort to resolve any dispute quickly and fairly.

12.2 Applicable Law

These terms and conditions are governed by and operated in compliance with applicable law. To learn more about ukok, visit our About Us page.